Brett Bagley, IT Director at Doerner Saunders Daniel & Anderson, LLP, explains how ContactEase helped his firm create business within two hours of news of a court ruling.
Cole Valley's team of Project Managers and Application Engineers manage the implementation of our Enterprise solutions. Practical insight and technical know-how are combined with hands-on involvement and attention to detail, ensuring that every base is covered during an implementation project. The Project Manager is the key to team, providing our clients with information and control - the catalyst for project success. The four phase process is as follows:
Discovery The process begins with discovery. Project Managers (PM) work with both your business unit managers and information systems group to gather all information regarding your organization's business practices and computer systems infrastructure. The PM ensures that implementation requirements and acceptance criteria are documented. Once finalized, the PM presents the client organization with the documentation for acceptance sign-off.
Plan
The Project Manager, in conjunction with you, develops a scope of work for your project. This document clearly defines the individual tasks required for completion of the project. The Project Manager creates a timeline showing all required tasks, completion dates, and the resources responsible for each task. The Project Manager updates the timeline as necessary and keeps the client informed on project progress.
Acceptance The project plan forms the basis for acceptance of project completion. The implementation plan incorporates acceptance tests to verify the project success. The project is considered complete when the application tests meet the acceptance criteria set in the project plan. Cole Valley Software works closely with its clients to ensure that both parties fully understand acceptance criteria expectations prior to the start of work.
Training
Cole Valley Software realizes the demands and time contraints of a busy professional, which is why we have developed an effective training curriculum. The courses are designed to be minimally intrusive to the student's schedule and maximizes the knowledge that he/she will gain at the completion of each course.
