Error Messages

Q. When I try to open a database I get an error saying “invalid option/attribute identifier”.

A. Make sure the database is not set to read only.

Q. What does the error “HRESULT 8000404 operation aborted” mean?

A. This error means that the ContactEase custom form could not be displayed in Outlook. When using any type of custom forms, the local frmcache.dat file can become corrupted. To correct this, close Outlook, locate the .dat file and delete it (it will be re-created when Outlook is restarted). You may also need to clear the cache in the Contacts folder properties (Forms tab, click on Manage). We have created a batch file which can be placed in the Startup folder which will automatically delete the frmcache.bat file upon startup. We have found using this batch file prevents the error message. Please contact support@colevalley.com to obtain the batch file.